Model 02 · Holistic Enablement

Low-code and AI programmes rarely fail on the platform — they fail because organisations treat enablement as training: a course, a launch email, a SharePoint site — and then wonder why the curve flattens in month four.

This model reframes enablement as three pillars that multiply rather than add — Platform × Process × People — where your weakest pillar caps the value of your strongest.

Holistic Enablement makes the case that a best-in-class platform with weak process and patchy people-side adoption doesn't deliver a 9 — it delivers a 4. The fix isn't more platform; it's investing in whichever pillar is currently the bottleneck, and re-scoring quarterly as the bottleneck moves.

The result is an enablement model that actually compounds — and that carries over directly into Copilot and Agents, with just new content per pillar.

Download the model doc for the pillar definitions, the principles and anti-patterns, the AI-era extensions to each pillar, and a 90-day investment plan that targets the weakest link first.